Virgin Atlantic staff are using Google and Sony SmartWatch Glass 2 technology as part of a pilot project to boost customer service.
The British airline has worked with the IT specialist SITA air transport for trial. Concierges catering to passengers ' upper class' in London Heathrow are deploying mobile technology as part of the registration process , and can provide the latest flight information and weather news and local events in the target, with the translation of other possible languages. The technology could in the future be used to communicate food and soda staff passengers preferences Virgin Atlantic , said SITA.
The pilot's duration of six weeks, during which the benefits will be evaluated before wider deployment potential.
Crystal Google or Sony SmartWatch two used by the concierge integrates application purpose built ships built by and for SITA passenger service system of Virgin Atlantic . The office manages the implementation of task allocation and availability of concierge and pushes the passenger information for glasses or watch officer assigned as the passenger arrives in a chauffeured limousine.
Virgin Atlantic Airbus A330-300
"While it's great that people can now fly more than ever before, the fact that air travel has become so accessible has led to some of the luster for many passengers that are lost ," says the CIO (chief IT) of Virgin Atlantic Dave Bulman.
He claims that the airline is "the first in the industry to test how Google Glass and other portable technology can improve the customer experience ." Virgin Atlantic has previously worked with SITA iBeacon to test the upper-class passengers at Heathrow, with the Bluetooth low power transmitter to notify nearby iOS devices Apple services , discounts and updates on flight times - boarding .